Let's Talk...Navigating Difficult Conversations
Difficult conversations are inevitable and can be extremely stressful. We’ve all been there. We’ve had to speak to a boss or work colleague, a friend or family member about something that has the potential to be explosive. No one enjoys this kind of situation, so we usually put it off until we end up having a confrontation instead of a conversation. With a little thought and preparation, we can make these conversations far less stressful and get the outcome we want. Prepare Prepare yourself by taking a few moments to breath. Never have a difficult conversation when you are angry or emotionally charged. Prepare what you want to say and say it. If you are conveying something you know is going to be hard to hear, state it clearly in the first few sentences. Keep the outcome you want to achieve in mind, but be realistic and willing to compromise. Body language Watch your tone of voice. It might surprise you but words only convey about 10% of what we say, 90% is commun
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